Refund and returns policy

We want you to be confident buying from us. This policy explains when a return or a refund applies, and what to do if something arrives damaged.

1. Return window

You can request a return within 7 days of your order being delivered.

2. Condition for return

Change of mind: supplements and ayurvedic products
The product must be unopened, unused and in its original packaging with the seal intact. These are consumable health products, so an opened pack cannot be returned because you have changed your mind.

Change of mind: kits that include a device
The device must be unopened with its seal intact. For hygiene reasons a device cannot be returned once the seal is broken, unless it is damaged, defective or not what you ordered.

3. Damaged, defective or wrong items

If your order arrives damaged or defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and the packaging. This applies whether or not the item has been opened, and it applies to devices as well as supplements.

4. How to request a return

Email ayusensiawellness@gmail.com or message us on WhatsApp at +91 81838 30000 with your order number, the reason for the return and, for damaged or wrong items, photos. We will confirm whether the return is eligible and what happens next within 2 working days.

5. Return shipping

For change-of-mind returns, you pay the cost of sending the item back to us. For damaged, defective or wrong items, we arrange the return or reimburse what you spend on it.

6. Refunds

Once we receive the item and check it, we will tell you whether the refund is approved. Approved refunds are processed within 5 to 7 working days to your original payment method. For cash-on-delivery orders, we refund by bank transfer or UPI to an account you give us. If you are returning an item because you changed your mind, the ₹150 delivery charge paid on a cash-on-delivery order is not refunded. If the item was damaged, defective or not what you ordered, we refund the delivery charge as well.

7. Cancellations

You can cancel an order for a full refund at any time before it is dispatched. Orders placed before 1pm are dispatched the same day, so contact us as soon as you can. Once an order has been dispatched it is treated as a return under this policy rather than a cancellation.

8. Exchanges

We do not offer direct exchanges at the moment. If you would like a different product, return the eligible item for a refund and place a new order.

9. Non-returnable items

Products that have been opened or used cannot be returned unless they are damaged, defective or not what you ordered. Devices whose seal has been broken cannot be returned on change of mind, for the hygiene reason set out in section 2.

10. Grievance redressal

If you are not happy with how a return or refund has been handled, contact our grievance officer using the details in section 16 of the terms and conditions. We acknowledge complaints within 48 hours and resolve them within one month.

11. Contact us

We may update this Refund and Returns Policy from time to time to reflect changes in our products, services, or business practices. Any updates will be posted on this page. We encourage you to review this policy periodically.