Shipping policy

This policy explains how and when we send your order, what delivery costs, and what to do if a parcel is delayed or arrives damaged.

1. Where we ship

We ship across India. Whether we can reach your address is confirmed by pincode at checkout. We do not ship outside India at the moment.

2. Dispatch and processing

Orders are dispatched from Jodhpur, Rajasthan, through our courier partner Delhivery. Orders placed before 1pm on a working day are dispatched the same day. Orders placed after 1pm, on a Sunday or on a public holiday are dispatched on the next working day.

3. Delivery timelines

Delivery usually takes 4 to 7 working days from dispatch, depending on your location. Addresses in smaller towns and remote areas can take longer. These timelines are estimates rather than guarantees. They may be affected by courier delays, weather, local restrictions or events outside our control.

4. Delivery charges

Delivery is free on all prepaid orders, whatever the order value.
Cash-on-delivery orders carry a flat delivery charge of ₹150, whatever the order value.
Prepaid orders also receive a 5% discount.

The full amount you pay, including any delivery charge, is shown before you confirm the order. Nothing is added after that point.

5. Tracking your order

We send you a tracking number once your order is dispatched, by email or on WhatsApp. Tracking can take a few hours to start showing updates after the parcel is picked up. If you have not received a tracking number within two working days of placing your order, write to us at ayusensiawellness@gmail.com or message us on WhatsApp at +91 81838 30000 with your order number.

6. If your order is delayed

Contact us with your order number if your parcel has not moved for more than three working days, or if it has passed the estimated delivery date. We will take it up with the courier and keep you updated.

7. If we cannot deliver

Please give a complete address with a landmark and a phone number that is reachable during the day. Most failed deliveries happen because the address is incomplete or the phone is switched off. The courier will try to reach you before returning a parcel to us. If an order does come back undelivered, we will contact you to arrange redelivery or, for a prepaid order, a refund.

8. Damaged, missing or wrong items

If your parcel arrives damaged, or an item is missing or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and the packaging. This is covered in full by our refund and returns policy.

9. Grievance redressal

If you are not happy with how a delivery has been handled, contact our grievance officer:

Name	Danish
Designation	Grievance Officer
Email	ayusensiawellness@gmail.com
Phone	+91 96363 67800, 10am to 7pm, Monday to Saturday
Address	748, Nai Sarak, Sri Ganganagar, Jodhpur, Rajasthan 342001

We acknowledge complaints within 48 hours and resolve them within one month.