Refund & Return Policy

Welcome to Ayusensia Wellness. We value your trust and strive to provide high-quality Ayurvedic and wellness products. Please read our Refund & Return Policy carefully before making a purchase.

Returns

Due to the nature of wellness, herbal, and personal care products, we do not accept returns on opened, used, or damaged products for hygiene and safety reasons.

Returns may only be accepted if:

• The product received is damaged during delivery
• Wrong product was delivered
• Product packaging is tampered with before opening

To request a return, customers must contact us within 48 hours of delivery with:

• Order number
• Clear photos/videos of the product and packaging
• Reason for return request

After verification, our team will review the request and provide further assistance.

Refund Policy

Refunds are applicable only in approved cases such as:

• Damaged product received
• Incorrect item delivered
• Order cancelled before shipment

Once the return/refund request is approved:

• Refunds will be processed within 5–7 business days
• The amount will be credited to the original payment method

Shipping charges (if any) are non-refundable.

Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Product has been opened or used
• Customer changed their mind after delivery
• Incorrect shipping address provided by customer
• Delay caused by courier partners or unforeseen circumstances

Order Cancellation

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests will not be accepted.

Contact Us

For any refund, return, or order-related queries, please contact us: